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Monday, June 23, 2008

E-market: Retain and increase customer flow

Email Marketing: To Keeping Customers Coming Back

This is e-age. Today Internet provides users an instant access to anything and everything they can think of. However, this instant access is not good enough for most people. Because of this many people will visit a website once or twice and may not visit it ever again. The attention that your website will get in the initial visits is just a transitory one. Even if you have the best looking site on the Internet, people will not want to constantly come back to see if you have updated or added fantastic new content, items or services. If you feel I am talking about your website, you need to read this...

This makes some sense:
Email marketing can provide the customers with an easy and quick way to see if you have updated or added anything new to your site without having them actually visit your website. If you think that sending mails to your mailing list, don't worry. In fact, sending email newsletters will increase the traffic to your site because people will get to know if anything new is added there which might be of their interest. At the same time, newsletters give you a great opportunity to tell them of any new products and specials that you may be offering.

Keep them informed:I am sure that you must have taken the consent from your customer for sending e-newsletters of other offers, announcements. Once you have got your customers to sign up to your newsletter, don’t stop there. But don't be very optimistic that they will ever open and read the mail. Studies suggests that more than half mails directly gets deleted. People not even open them. What makes them to open the mail? It is the subject line that you are putting. In order to keep them interested, offer them prizes and specials so that they have to open the email to see what they can win or save on.
Keep them coming back Once your customer’s are signed up and reading, give them a reason to visit your site. There are several ways to do this.
  • Make sure to update your site before you send out your newsletter. This will give them an opportunity to see what has changed and if anything interests them.
  • Try and promote new products and services so that the customer will go to your site to find out more.
People like things to be quick, easy, and automated. By giving your customers an easy way to see if your site has been updated, you should be able to increase traffic to your site and convert them in sales. Doing so does not require much technical expertise or financial status. If you are a small company or start-up, try doing it yourself. If you feel that you want to start an email marketing campaign, but do not have the time or energy, there are great companies that are willing to work with you.